Our office Hours are from Monday - Friday 8:30 AM - 5:00 PM PST Lunch 12:30 PM -1:30 PM. WELCOME TO B-TWEEN! Here you can find a collection of the most popular styles the entire Fashion District that DTLA has to offer! All of our clothing are in Juniors' sizing, including our Plus sizes. Please refer to our size chart for more information. We are distributors, NOT manufacturers. New Styles are updated daily. We always ship out your package as soon as possible! - Any orders placed after 8:00 AM will start processing the next business day- no exceptions. ALL orders require at least 2 business days to process in order to confirm the availability of the items. This applies to any shipping method- UPS ground, USPS, and CARGO (we do not offer consolidating through Fashion Go). Due to previous issues, we do not offer UPS Next Day, 2ND Day Air, and 3RD Day Air. For any special instructions, please use the "customer notes" section before checking out and we will try our best to fulfill your request. - We offer the COD payment option (Cashier's Check, Money Order), for customers with a good consecutive 6 month history and a minimum of at least 5 orders processed with our company- not based on history with other vendors on Fashion Go. Unfortunately, we do not accept Company Check. - Due to the high demand of our products, our inventory changes quickly. It is possible for an item to show "IN STOCK" when you place your order, but could be back ordered or out of stock by the time your order starts processing. If an item shows "IN STOCK", it is either in stock in our warehouse, or through our manufacturer. Please remember that we are distributors, NOT manufacturers. If it is in stock through our manufacturer, we will order the style from them, and they will send it to us- we have no control over how long it may take for them to send us the style. As soon as we receive the style, we will fill your order. Any styles with pre-order dates are ESTIMATED DATES given to us by our manufacturers- they may come in earlier or get delayed due to manufacturing issues. It is possible that our manufacturers may stop the production for some styles (even with pre-order dates), so we highly recommend not to pre-sell to your customers. Please note that these dates are given to us by our manufacturers, therefore we have no control over the changes. Please contact our customer service department via phone, email, or Fashion Go message for more accurate details. - We do not price match. NO EXCEPTIONS. - Shipping is charged with every shipment. We do not ship back orders for free. - ALL returns are done through e-mail only. Please e-mail us regarding any returns, damaged merchandise, concerns, proper return authorizations, and problems. In the email, please include your Order Number, Company Name, Style #, quantity, pictures of what you received, and a brief description of the return. Our returns department will respond to your email as soon as possible. Please read our return policy for more information regarding returns. - ALL cancellations must be made prior to shipping. Once it has left our warehouse, we will no longer be able to cancel. Cancellations must be requested by the customer (unless the merchandise is sold out this does not include back order items). Due to past issues, we are no longer able to cancel orders through the phone.The cancellation request should only be made by e-mail or Fashion Go message- please do not forget to provide your order number. This will be useful for any future references if for some reason a canceled order is accidentally shipped out. If an order is not canceled, we are authorized to ship them out. - It is the customer's responsibility to cancel and monitor ANY pending orders or back orders, no matter how old the order is. If an order is not canceled, we are authorized to ship them out. Please read our return policy for more information regarding orders that have not been canceled. - ANY refused packages and credit card charge backs will allow us to block a company. We are authorized to block any company if there are continuous issues. It is our choice whether or not we would like to grant access to any company. - Quantities over 5 packs is considered a special order. Special orders may have a longer processing time, and special cuts may take at least 2 weeks. Please contact our Customer Service Department for further information. If a special order cancellation needs to be done, it must be approved by the MANUFACTURER before it can be canceled. Please note that a special order means that we will need get the style specially manufactured for your company.
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About Us
Distributor Member since Sep 3, 2010
Our office Hours are from Monday - Friday 8:30 AM - 5:00 PM PST Lunch 12:30 PM -1:30 PM. WELCOME TO B-TWEEN! Here you can find a collection of the most popular styles the entire Fashion District that DTLA has to offer! All of our clothing are in Juniors' sizing, including our Plus sizes. Please refer to our size chart for more information. We are distributors, NOT manufacturers. New Styles are updated daily. We always ship out your package as soon as possible! - Any orders placed after 8:00 AM will start processing the next business day- no exceptions. ALL orders require at least 2 business days to process in order to confirm the availability of the items. This applies to any shipping method- UPS ground, USPS, and CARGO (we do not offer consolidating through Fashion Go). Due to previous issues, we do not offer UPS Next Day, 2ND Day Air, and 3RD Day Air. For any special instructions, please use the "customer notes" section before checking out and we will try our best to fulfill your request. - We offer the COD payment option (Cashier's Check, Money Order), for customers with a good consecutive 6 month history and a minimum of at least 5 orders processed with our company- not based on history with other vendors on Fashion Go. Unfortunately, we do not accept Company Check. - Due to the high demand of our products, our inventory changes quickly. It is possible for an item to show "IN STOCK" when you place your order, but could be back ordered or out of stock by the time your order starts processing. If an item shows "IN STOCK", it is either in stock in our warehouse, or through our manufacturer. Please remember that we are distributors, NOT manufacturers. If it is in stock through our manufacturer, we will order the style from them, and they will send it to us- we have no control over how long it may take for them to send us the style. As soon as we receive the style, we will fill your order. Any styles with pre-order dates are ESTIMATED DATES given to us by our manufacturers- they may come in earlier or get delayed due to manufacturing issues. It is possible that our manufacturers may stop the production for some styles (even with pre-order dates), so we highly recommend not to pre-sell to your customers. Please note that these dates are given to us by our manufacturers, therefore we have no control over the changes. Please contact our customer service department via phone, email, or Fashion Go message for more accurate details. - We do not price match. NO EXCEPTIONS. - Shipping is charged with every shipment. We do not ship back orders for free. - ALL returns are done through e-mail only. Please e-mail us regarding any returns, damaged merchandise, concerns, proper return authorizations, and problems. In the email, please include your Order Number, Company Name, Style #, quantity, pictures of what you received, and a brief description of the return. Our returns department will respond to your email as soon as possible. Please read our return policy for more information regarding returns. - ALL cancellations must be made prior to shipping. Once it has left our warehouse, we will no longer be able to cancel. Cancellations must be requested by the customer (unless the merchandise is sold out this does not include back order items). Due to past issues, we are no longer able to cancel orders through the phone.The cancellation request should only be made by e-mail or Fashion Go message- please do not forget to provide your order number. This will be useful for any future references if for some reason a canceled order is accidentally shipped out. If an order is not canceled, we are authorized to ship them out. - It is the customer's responsibility to cancel and monitor ANY pending orders or back orders, no matter how old the order is. If an order is not canceled, we are authorized to ship them out. Please read our return policy for more information regarding orders that have not been canceled. - ANY refused packages and credit card charge backs will allow us to block a company. We are authorized to block any company if there are continuous issues. It is our choice whether or not we would like to grant access to any company. - Quantities over 5 packs is considered a special order. Special orders may have a longer processing time, and special cuts may take at least 2 weeks. Please contact our Customer Service Department for further information. If a special order cancellation needs to be done, it must be approved by the MANUFACTURER before it can be canceled. Please note that a special order means that we will need get the style specially manufactured for your company.
4201 Charter St UNIT 2, Vernon, CA 90058, United States
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- Order Processing Time: Average time from order placement to shipment in the last 90 days. Working business days only.
- Backorder Rate: Items back-ordered by the vendor in the last 90 days.
- Order Fill Rate: Items successfully shipped out by the vendor in the last 90 days.
- Shipped On Time Rate: Items successfully shipped out by the specified pre-order available date in the last 90 days.
- 71% Off All Orders w/ Selected items
- Offer applies to orders of any amount with items from selected vendor categories: [REDAY TO SHIP!]
4.32
1-5 of 954 Reviews
Review Details
- How to earn points
- Once your order ships, you’ll earn 1% in reward points for every dollar spent on the subtotal.
- How to redeem points
- At checkout, you can use one point per dollar to redeem up to 10% of your order’s subtotal.
- Rewards Program Policy
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A. Overview of Rewards Program (the "Rewards")
This Rewards Program is a Vendor led loyalty program at FashionGo that allows Buyers to earn and redeem rewards points ("Points") on Qualifying Purchase(s)*. Buyer can also earn Vendor Points by activating Rewards Coupons. Earned Points can be redeemed immediately on future Qualifying Purchase. Earned Points can only be redeemed with the same Vendor which the points were earned from.
Click here to review the full Rewards Policy
Return Policy
Not as Expected, Change of Mind, & Other Reasons
- Return Window: 14 days
- Return Methods: Return & Refund is default (Vendor may allow Returnless Refund)
- Shipping Fees: Buyer may be responsible for both shipping costs in some cases.
- Restocking fee: may be charged (Max 20%)
Wrong, Missing, Damaged, & Defective Items
- Return Window: 14 days
- Processing Methods: Return & Refund, Replacement or Returnless Refund
- Shipping Fees: Vendor covers original and return shipping
- Restocking Fee: Not Applicable
Cancelation Policy
Unshipped orders or items may be canceled depending on the Order Status.
- Buyer can cancel Newly Placed orders before they are confirmed by the vendor.
- Once confirmed, buyer can contact vendor via chat to cancel. If payment was captured, vendor will refund the respective amount at cancelation without penalty. However, vendor may or may not be able to cancel for buyer depending on the shipment situation.
- Any shipped orders will be subject to an RMA. Please check the vendor’s Return Policy for Details.
* Vendor may cancel items or orders due to inventory issues.
WOMEN’S & JUNIORS SIZE CHART KIDS SIZE CHART
SMALL 1-3 XSMALL 4/5
MEDIUM 5-7 SMALL 6/6X
LARGE 9-11 MEDIUM 7/8
XL 13-15 LARGE 11/12
XXL 17-19 XLARGE 14/16
XXXL 21-23
SIZE MAY VARY DEPENDING ON MANUFACTURER.
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- Q. When will my order ship?
- Any orders placed after the cutoff time of 8:30 AM will begin processing the next business day- no exceptions. We require AT LEAST 2 business days to process orders. If an item is in stock, it will ship out after the 2 business days. If it is not currently available, it will ship out once the shipment for the item comes in. We require 2 business days to process in order to confirm with our warehouse and/or manufacturer if the item is in stock.
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- Q. This item showed in stock when I ordered it, how come it did not ship out?
- Due to the high demand of our products, our inventory changes quickly. It is possible for an item to show "IN STOCK" when you place your order, but could be back ordered or out of stock by the time your order starts processing. If an item shows "IN STOCK", it is either in stock in our warehouse, or through our manufacturer. Please remember that we are distributors, NOT manufacturers. If it is in stock through our manufacturer, we will order the style from them, and they will send it to us- we have no control over how long it may take for them to send us the style. As soon as we receive the style, we will fill your order.
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- Q. I just placed an order, can you ship it out today?
- Unfortunately we do not do same day shipping. All orders, no matter how large or small, require at least 2 business days to process.
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- Q. Why does the pre-order/back order date keep changing?
- All dates that are shown are estimated dates provided by our manufacturers, which means that these dates can change- they may come in earlier than expected or they may also get delayed due to manufacturing issues. We go based off of the dates that they provide us with, therefore we have no control over any changes made. Sometimes the delays may reach 3 months, but again we have no control over this. It is possible that our manufacturers may stop the production for some styles (even if they have pre-order dates), so we highly recommend not to pre-sell to your customers. Please remember that we are just distributors, not manufacturers.
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- Q. Why can't you cancel my order over the phone?
- Due to issues in the past, we no longer do phone cancellations. All cancellations must be done via Fashion Go message or email at BTWEEN75@GMAIL.COM . We require written requests for our records as well as the buyer's. If a buyer cancels an order, and for some reason we ship it out unknowingly, the buyer will have proof of cancellation. Please make sure you receive confirmation that your order has been canceled.
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- Q. It says my credit card declined, but it shouldn't be declining, there's enough funds!
- Due to Fashion Go's new payment system, if your credit card declines with another vendor, it will show as declined on all pending orders with the same credit card. In order for us to be able to charge your card, you will need to update the card. You may need to delete the card and re-enter it on your account. For issues regarding your credit card, please contact Fashion Go directly. Please understand that there is no way for us to charge your account if the payment status shows as "pending" or "declined," until the card is updated and the payment status shows as "ready."
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- Q. Do you sell broken packs?
- No, we do not sell broken packs.
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- Q. Why can't you cancel my order through the phone?
- We have had many issues in the past where a customer claims an order was canceled by phone and still shipped out, but unfortunately have no proof of cancellation. We require a written request for cancellations to ensure that if for some reason a situation like this occurs, there is a record of the cancellation.
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